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Customer Question Answer Board

American Fast Freight Customer Question Answer Board

The American Fast Freight Customer Question Answer Board is an ongoing effort to answer further questions about the shipping process that customers may have.  We strive to provide relevant timely information to our customers and we hope this board will help.  Please reach out to us with comments or questions on our contact page if your question is not answered here.

Quote Related Questions

Q: How do I request a quote?
A: Please contact us at 1-800-642-6664, email us at affquotes@americanfast.com, or request a quote online here.

Q: Do we ship vehicles?
A: No, We do not ship vehicles. We recommend that you contact Matson at 1-800-4MATSON.

Q: Can we clear customs?
A: No, We do not clear customs.

Q: Do we ship Household Goods?
A: Yes, We do ship household goods. Our division American Relocation Services specializes in moving Household Goods in and out of the state of Alaska.  Please visit our division American Relocation Services for an immediate quote or give them a call at 907-561-5166

Q: Do we package freight or provide pallets?
A: Yes and no.  We can provide pallets for your use at our terminals, but we do not offer a freight packaging service. However, we have a household good relocation division called American Relocation Services in Anchorage that is able to provide supplies and packaging services for your household goods shipment.  Please visit our division American Relocation Services for an immediate quote or give them a call at 907-561-5166

Q: What insurance do you offer?
A: Standard Liability Insurance and Shipper’s Interest Insurance.  For more information on insurance, please see our Bill of Lading and Tariff.

Q: What is your minimum charge?
A: All of our rates are based on dimensions, weight/cube, origin and destination.

Q: How is your freight quote calculated?
A: Freight quotes are calculated based on commodity, dimensions, and weight/cube.

Q: How and when do I pay for my shipment?
A: If you would like to fill out a credit application, please contact us at 1-800-642-6664, email us at affcredit@americanfast.com or fill out a credit application here.  Another option is to speak with a credit and collections department representative who will be in contact with you for payment after your freight has shipped. If you are picking up your freight at one of our facilities, payment can be made at the time of pick-up. Payment must be received prior to freight delivery and freight charges are calculated with cash or check terms.  Credit cards will incur an additional fee.

 

Customer Service Questions

Q: How do I arrange a pick-up for my freight?
A: Please contact us at 866-998-1000 or request a pick-up online here.

Q: How do I track my freight?
A: Please contact us at 1-800-642-6664, email us at customerservice@americanfast.com or visit our tracking page.

Q: What are the transit times and cutoff times?
A: Our transit and sailing schedule is located on our Services page.

Q: How do I fill out a bill of lading?
A: If you are having difficulty filling out a Bill of Lading (BOL), please email customerservice@americanfast.com or contact us at 1-800-642-6664. One of our customer service representatives will be happy to assist you.

Q: How do I file a claim?
A: Please contact us at 1-800-642-6664, email claims@americanfast.com, or click here to access our credit and claims page.

Q: Where do you ship to?
A: We ship to Alaska, Hawaii, Guam, and Puerto Rico. Our sister company Caribbean Shipping Services can ship all over the world.  If you aren’t shipping to Alaska or Hawaii/Guam, feel free to reach out to Caribbean Shipping Services.

Q: What is the current fuel rate?
A: The current fuel rate is variable and can change at times.  Our current fuel rate is listed here.

Q: What is your holiday schedule?
A: Our holiday sailing schedules are typically posted to our website and sent via an e-newsletter a few weeks prior to the holiday.  If you’d like to join our mailing list, do so below.