Dear Valued Customer,
The official start of “Keep from Freezing” (KFF) protection service to Alaska will begin Wednesday, 9/26. AFF/AES will automatically enroll you in KFF to protect your freight. Customers who want to opt-out of KFF service must fill out a KFF waiver form online. Please see the link below.
New KFF Process This Year Moving Forward
Effective 9:00 AM PT Wednesday, 9/19, customers who opt-out of KFF protection will do so in perpetuity. You will no longer have to opt-out every winter season. If for some reason you need to cancel your KFF waiver to start the KFF protection service (the assortment of commodity changes), you can cancel your KFF waiver agreement by filling out the termination form online on our website.
- If you would like to opt-out of KFF service, you must fill out the form from the web link above.
- If you submitted the form before 9:00 AM PT Wednesday, 9/19, and you want to be compliant with the new process, please re-submit your waiver with the new terms.
- If you are unsure if you have a waiver form on file please contact our customer service at (800) 642-6664.
If you have questions regarding your shipments, please contact your transportation consultant or customer service at (800) 642-6664.
Thank you for shipping with us!
AFF/AES Customer Service